Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) form a binding agreement between you and INKO, Inc. (“INKO,” “we,” “us”). By accessing or using the INKO website, mobile application, or related services (collectively, the “Services”), you agree to be bound by these Terms and confirm you have read and understand them. If you do not agree, do not use the Services.

You consent to receive communications electronically and to the use of electronic signatures. You agree that electronic notices, agreements, and disclosures satisfy any legal requirements.

2. Definitions

“INKO” means INKO, Inc. “Platform” means the INKO marketplace and related technology. “Services” means all features and tools provided through the Platform. “Users” means anyone who uses the Services. “Clients” means Users seeking tattoo services. “Artists” means independent tattoo professionals offering services. “Bookings” means scheduled appointments or requests made through the Platform. “Content” means any text, images, videos, messages, ratings, or other materials posted or shared. “Fees” means any platform service charges. “Deposits” means amounts charged to reserve a Booking. “Dispute” means a disagreement between a Client and an Artist regarding a Booking, payment, or service.

3. Eligibility and Accounts

You must be at least 18 years old and capable of entering a binding contract to use the Services. You agree to provide accurate information and keep your account details up to date.

You are responsible for maintaining the confidentiality of your login credentials and all activity on your account. Notify us promptly of any unauthorized use.

We may suspend or terminate accounts that violate these Terms, create risk or legal exposure, or engage in fraud or harmful conduct.

4. Role of INKO / Marketplace Disclaimer

INKO is a neutral platform that connects Clients and independent Artists. INKO is not an employer, agent, or guarantor of any Artist. Artists are independent professionals who control their own services, pricing, studio rules, and policies.

INKO does not guarantee artist availability, compliance, quality, or outcomes. Tattoo services are elective and results may vary. INKO does not provide medical advice.

5. Artist Responsibilities

Artists are responsible for maintaining all required licenses, permits, and compliance with local and state health regulations. Artists must provide accurate portfolio information, pricing, and policies.

Artists must communicate professionally, follow studio safety standards, and provide appropriate aftercare guidance to Clients.

6. Client Responsibilities

Clients must provide accurate information, review Artist policies, and follow aftercare instructions. Clients agree to respect studio rules, schedules, and safety practices.

Clients are responsible for disclosing relevant health information to the Artist, to the extent permitted by law, and for providing informed consent for tattoo services.

7. Bookings, Deposits, and Cancellations

Bookings are made through the Platform and confirmed by the Artist. Deposits may be required to reserve a time slot. Artist-specific cancellation or rescheduling policies are displayed at booking and apply to your appointment.

INKO may provide baseline platform rules for no-shows or late cancellations, but Artist policies take precedence when disclosed at booking. Clients who fail to appear or cancel late may forfeit deposits.

Chargebacks or payment disputes should be reported to INKO first. Unjustified chargebacks may result in account restriction or termination.

8. Payments and Fees

Payments are processed by third-party providers such as Stripe. By paying through the Platform, you authorize us and our payment processor to charge your selected payment method.

INKO may charge platform Fees, which will be disclosed at checkout. Taxes may be added where required. All prices are shown in the currency presented at checkout.

Refunds are subject to Artist policies and our support process. Platform Fees, if any, may be non-refundable once the service is delivered.

9. Disputes Between Clients and Artists

INKO is not a party to transactions between Clients and Artists. We may, at our discretion, offer an internal support process to facilitate resolution, but we are not obligated to do so.

You agree to contact INKO support before initiating a chargeback. We may request information needed to review the Dispute.

10. Content and Intellectual Property

Users retain ownership of their Content. By posting Content, you grant INKO a non-exclusive, worldwide, royalty-free license to host, display, and distribute that Content for operating and marketing the Services (for example, displaying portfolios or reviews).

You may not copy, scrape, or use Artist work or Content without permission. INKO and its trademarks, logos, and software are owned by INKO and may not be used without written consent.

11. Prohibited Conduct

You agree not to engage in fraud, harassment, illegal activity, hate speech, or medical claims; attempt unauthorized access; scrape data; spam users; or misuse payments. Violations may result in suspension or termination.

12. Reviews and Ratings

Reviews must be honest and based on genuine experiences. We may remove reviews that are abusive, fraudulent, or violate these Terms.

13. Privacy and Data

Our Privacy Policy explains how we collect and use data. By using the Services, you consent to our data practices and to receiving communications related to your account and bookings.

14. Third-Party Services and Links

The Services may include links or integrations with third-party tools or payment providers. INKO is not responsible for third-party services or their policies.

15. Warranties and Disclaimers

The Services are provided “as is” and “as available.” INKO disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. INKO does not warrant that the Services will be uninterrupted or error-free.

16. Limitation of Liability

To the fullest extent permitted by law, INKO will not be liable for any indirect, incidental, special, consequential, or punitive damages. INKO’s total liability will not exceed the Fees paid to INKO by you in the 12 months before the event giving rise to the claim.

17. Indemnification

You agree to indemnify and hold INKO harmless from claims, damages, and expenses arising from your use of the Services, your Content, or your violation of these Terms.

18. Termination

We may suspend or terminate access to the Services at any time for violations of these Terms or for risk or security reasons. Termination does not affect obligations that by their nature should survive, including payment obligations and dispute provisions.

19. Changes to Terms

We may update these Terms from time to time. We will post the updated Terms and revise the “Last Updated” date. Continued use of the Services means you accept the updated Terms.

20. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Any disputes will be resolved in state or federal courts located in Texas unless the arbitration section below applies.

21. Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Services will be resolved by binding arbitration on an individual basis, not in a class, consolidated, or representative action. You may opt out of arbitration by emailing support@inkotattoos.com within 30 days of first accepting these Terms.

The arbitration will be conducted in English in Texas under the rules of a recognized arbitration provider. Each party will bear its own costs, except as required by law or the arbitrator’s rules.

22. DMCA / IP Takedown

If you believe content on the Platform infringes your copyright, please send a notice to support@inkotattoos.com with your name, contact information, identification of the work, the URL of the allegedly infringing content, and a statement under penalty of perjury that the claim is accurate.

23. Contact Information

INKO, Inc. • Austin, TX 78701 • support@inkotattoos.com